top of page

PRIVACY POLICY

Last Updated: 22 November 2025

Welcome to our Virtual Teambuilding Services ("we", "us", or "our"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you use our virtual teambuilding platform, services, events, and website (collectively, the "Services").

​

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following types of information when you interact with our Services:

​

1.1 Personal Information

  • Full name
     

  • Email address
     

  • Contact number
     

  • Company name and role
     

  • Billing information (processed securely through third-party providers)
     

  • Any personal details voluntarily submitted during sign-ups or event participation
     

1.2 Usage and Technical Information

  • IP address
     

  • Browser type and device information
     

  • Access times and pages viewed
     

  • Log data and analytics
     

1.3 Event Participation Data

  • Audio, video, or chat interactions during virtual events
     

  • Responses to quizzes, polls, or activities
     

  • Performance metrics for gamified teambuilding elements
     

1.4 Cookies and Tracking Data

We use cookies, beacons, and similar technologies to improve user experience, enhance performance, and analyze usage patterns.

 

2. How We Use Your Information

We use collected information to:

  • Provide and operate our virtual teambuilding Services
     

  • Manage bookings, registrations, and payments
     

  • Facilitate interactive event features and communications
     

  • Improve the performance and functionality of our platform
     

  • Personalize the event experience
     

  • Communicate updates, reminders, or promotional materials (opt-out available)
     

  • Ensure security, fraud prevention, and compliance with applicable laws
     

 

3. Legal Basis for Processing (For Users in the EU/EEA)

We process your information based on:

  • Performance of a contract — providing booked teambuilding services
     

  • Legitimate interests — improving services, ensuring security
     

  • Consent — for marketing communications or optional data collection
     

  • Legal obligations — complying with tax, accounting, and regulatory requirements
     

 

4. Sharing and Disclosure of Information

We may share your personal data with:

  • Service providers (e.g., payment processors, video conferencing tools, cloud storage)
     

  • Corporate clients (when an organization books an event for its employees)
     

  • Event facilitators strictly for operational purposes
     

  • Regulatory authorities when required by law
     

We do not sell or rent your personal information to third parties.

 

5. International Transfers

Your data may be stored or processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and secure hosting infrastructure.

 

6. Data Retention

We retain personal data only as long as necessary for:

  • Providing the Services
     

  • Meeting contractual or legal obligations
     

  • Resolving disputes or enforcing agreements
     

Data may be anonymized and used for analytical purposes indefinitely.

 

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

  • Encryption
     

  • Access controls
     

  • Secure data storage
     

  • Regular security assessments
     

Despite these measures, no online transmission is 100% secure.

 

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
     

  • Correct inaccuracies
     

  • Request deletion ("right to be forgotten")
     

  • Object to processing
     

  • Withdraw consent
     

  • Request data portability
     

To exercise your rights, contact us below.

 

9. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

 

10. Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices or content.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: Events@highfive.games

​

Thank you for trusting us with your virtual teambuilding experience!

bottom of page